Shipping policy

Reliable, Fast & Safe Shipping

Shipping

  • Standard delivery takes 2-3 working days is charged at £9.95 + VAT per order
  • Orders over the value of £80 + VAT qualify for FREE Standard Delivery. This will be automatically applied at checkout.
  • We also offer a next-day shipping service at £14.95 + VAT for in-stock products
  • The cut-off time for orders being placed is 2pm.
  • Next-day deliveries are dispatched same day if ordered prior to the cut-off time and are in stock.
  • For orders placed after the cut-off time they will be dispatched the next working day, and delivered the following day. For Example:
    • Orders placed at 10am on Monday will be delivered on Tuesday
    • Orders placed at 4pm on Monday will be delivered on Wednesday
  • Next-day timed and Saturday deliveries are working days only. Cut-off times apply as above.

### IMPORTANT NOTICE ###

All our goods are shipped with signed-for-courier. This ensures that we can track our deliveries. Please make sure that you check the packaging for any signs of damage BEFORE signing for your delivery. If you spot any indication of damage write "DAMAGED" on the delivery note. This ensures that we can provide a free-of-charge replacement in the event that the goods are damaged within the packaging. 

Offshore and Delivery outside the UK

Delivery lead times and prices are for delivery to Mainland UK address. Please contact us for shipping costs to Northern Ireland, Isle of Man, Channel Islands, Scottish Highlands & Islands.

Palletised Delivery

Some large items or large quantities will be dispatched on a pallet delivery. 2-3 day pallet delivery is charged at the standard carriage rate. Next-day pallet delivery where available, is charged at cost (approx. £80.00 + VAT per pallet).

Pallet deliveries are kerb side deliveries and the pallet will need to be disposed of.

Signing for your goods ### IMPORTANT INFORMATION ###

All our products are shipped with couriers and require a signature. Couriers operate within business hours and can arrive between 08:30 am until 6pm Monday to Friday excluding bank holidays.

Items sent by carrier are automatically insured. However, in order for this insurance to work, it is necessary for us to register a claim within 48 hours of delivery of goods.

This means that if a parcel is damaged in transit we need to know within 24 hours, preferably by email to returns@scribblewall.co.uk

On arrival, the driver should wait whilst you check the parcel carefully. Please do this before signing for the delivery.

When you sign couriers paperwork you are indicating that the goods have been delivered "in good condition".

If there is any indication whatsoever that the package has been damaged (e.g. punctured, torn or ripped box), please refuse the delivery or write "damaged" on the delivery note.

It is your responsibility to examine the package thoroughly. It may seem unfair but we cannot help claim for damage by the courier if you have not signed DAMAGED.

Please see our returns page for more information.

Late Deliveries

We will take all reasonable steps to deliver the goods within the stated period but shall not incur any liability whatsoever due to any consequences of delayed delivery or carrier damage.

Green Monkey Ltd T/A ScribbleWall does not guarantee to get delivery on-site to meet installers and will accept no liabilities arising from delayed delivery or product damage consequently delaying installation.